FAQ

RSV

• Q.

  Can I make a reservation by phone for the plans posted on the website?

  Unfortunately, the information will be provided by telephone, so if you wish to stay at our website, please make your own reservation.

• Q.

  How can I change or cancel my reservation?

  Please log in to each reservation site and cancel. If you cannot cancel, please contact us by phone.

• Q.

  How can I confirm my reservation?

  Normally, a reservation completion email is sent to the email address registered at the time of reservation, so please check the reservation details.

• Q.

  Is there a cancellation fee?

  The cancellation fee will be charged as follows.
  Non-arrival / non-arrival without notice: 100% of room rate
  On the day: 100% of the room charge
  However, the cancellation policy differs depending on the plan you applied for. Please check the cancellation policy at the time of booking.

• Q.

  Can I make a reservation by email?

  Unfortunately, we do not accept email reservations. Sorry to trouble you, but please apply by phone or from the homepage.

• Q.

  How do I make a reservation?

  Please apply by phone, homepage, or various travel sites (Rakuten Travel, Jalan net).

• Q.

  Can I make a reservation on the same day?

  Is possible. There is a same-day discount (500 yen discount).