CONTRACT

Accommodation agreement

Sakura Garden Hotel has established accommodation terms and conditions and terms of use to ensure a safe and comfortable stay for all our guests.
Please read the contents,
Please agree to the terms and conditions before using our services.
Please note that we cannot take responsibility for any accidents caused by your failure to follow the accommodation terms and conditions and terms of use.

Scope of Application of These Terms

Article 1

  1. Accommodation contracts and related contracts concluded by our hotel shall be subject to the provisions of these terms and conditions, and any matters not provided for in these terms and conditions shall be governed by laws, regulations or generally established customs.
  2. Notwithstanding the provisions of the preceding paragraph, our hotel may enter into special agreements within the scope of the spirit of these terms and conditions, laws and regulations, and customs.

Application for accommodation contract, establishment, etc.

Article 2

  1. Anyone applying for an accommodation contract with our hotel will be required to provide the following information:
    1. The address, telephone number, name, age, sex, nationality and occupation of the guest.
    2. Accommodation rates, payment method, accommodation dates, expected arrival time.
    3. Any other matters deemed necessary by the Hotel.
  2. The accommodation contract will be established when the hotel accepts the application in the preceding paragraph. However, this does not apply if the hotel proves that it did not accept the application. In addition, if the hotel has determined the application fee, the contract will be established at the time of payment.
  3. If a guest requests to extend their stay during their stay, the hotel will treat this as a new application at the time the request is made.

Refusal to enter into an accommodation contract (reservation)

Article 3

  1. The hotel may refuse to enter into an accommodation contract in the following cases:
    1. When the application for accommodation is not in accordance with these terms and conditions.
    2. When there are no rooms available due to full occupancy.
    3. When the person seeking accommodation is deemed to be in danger of engaging in conduct that will violate the provisions of the law or the public order or good morals in regard to his/her accommodation.
    4. When the person seeking accommodation is a member of an organized crime group designated under the "Act on Prevention of Unjust Acts by Organized Crime Group Members," a member of an organized crime group, or a related party, or another anti-social group, etc.
    5. When the person seeking accommodation makes unreasonable demands or assumes an unreasonable burden, or when it is deemed that the person has engaged in similar behavior in the past.
    6. When the person seeking accommodation is suspected of carrying an infectious disease.
    7. When it is impossible to provide accommodation due to natural disasters, malfunctions of facilities, or other unavoidable reasons.
    8. When a person seeking accommodation uses the accommodation facility for purposes other than those intended, such as using it as an office or business location.
    9. When the person requesting accommodation is, or is likely to be, intoxicated or otherwise disturbing to other guests.

Cancellation of accommodation contract (reservation)

Article 4

  1. If a guest does not arrive by 22 p.m. on the day of accommodation without contacting the hotel (or by two hours after the expected arrival time if the guest has been informed of the expected arrival time in advance), the hotel may consider the reservation to have been cancelled by the guest.
  2. In addition to cases specified separately, the hotel may cancel your reservation in the following cases.
    1. When any of Article 3 (3) to (9) applies after a reservation for accommodation has been made.
    2. When the particulars in Article 2 (1) have been requested to be clearly stated but have not been provided at the time of confirmation of reservation or by the time of check-in.
  3. If the guest cancels the accommodation contract in whole or in part due to reasons attributable to the guest, the hotel will charge a penalty as listed in Attached Table 1. However, this will only apply when the hotel has notified the guest.

Registration of accommodation

Article 5

  1. Guests are required to register the following particulars at the hotel front desk on the day of their stay.
    1. The matters referred to in Article 2(1).
    2. In the case of foreigners, in addition to the above, a copy of their passport, the place and date of landing in Japan must be submitted.
    3. Departure date and time.
    4. Any other matters deemed necessary by the Hotel.

Check-in and check-out

Article 6

  1. Check-in: 15:24-XNUMX:XNUMX
    Check out time is 11am
  2. Notwithstanding the provisions of the preceding paragraph, the hotel may permit guests to use the guest room beyond the check-out time. In this case, the following additional fees will be charged.
    1. Up to one hour of excess: 1/10 of the room charge (or 1% of the room charge equivalent)
    2. Up to one hour of excess: 2/10 of the room charge (or 2% of the room charge equivalent)
    3. Up to one hour of excess: 3/10 of the room charge (or 3% of the room charge equivalent)
    4. For overstays of 4 hours or more, the full room charge (or 100% of the equivalent amount of the room charge) will be charged.

Opening hours

Article 7

  1. The opening hours of our facilities are as stated in the information. There is a curfew of midnight.
  2. Business hours may change seasonally or on special occasions.

payment of fees

Article 8

  1. Payment should be made at the front desk prior to the guest's departure in Japanese currency (cash) or a credit card approved by the hotel.
  2. Even if the guest voluntarily does not stay at the hotel after the hotel has provided the guest room to the guest and made it available for use, the accommodation fee will still be charged.
  3. If you wish to pay in advance, you may do so by transferring the money to the bank account designated by the hotel or by paying at the front desk using the method specified in paragraph 1.

Observance of the rules of use

Article 9

  1. While inside the hotel, the guest shall observe the hotel's terms and conditions, usage regulations, and any other rules regarding usage that the hotel has established and made known to guests by posting or other means.

Refusal to continue the accommodation contract

Article 10

  1. Our hotel may refuse to allow you to continue your stay in the following cases, even if it is during the accepted accommodation period.
    1. When any of Article 3 (3) to (9) applies.
    2. When the user does not comply with the rules of use set forth in the preceding article.
    3. When you do not stay on the reserved date without any notice.

Accommodation Responsibility

Article 11

  1. The responsibility of the Hotel regarding accommodation begins when the guest registers at the front desk of the Hotel or when he/she enters his/her guest room, whichever comes first, and ends when the guest vacates the guest room to depart.
  2. Our hotel will compensate guests for damages caused to them in the fulfillment or non-fulfillment of the accommodation contract and related agreements. However, this will not apply when such damages are not due to reasons attributable to our hotel.
  3. Our hotel is covered by hotel liability insurance to cover the unlikely event of a fire or other incident.

When we are unable to provide the contracted rooms

Article 12

  1. When we are unable to provide a guest room that has been contracted with a guest due to reasons attributable to our hotel, except in cases of natural disasters or other unavoidable circumstances, we will introduce the guest to another accommodation facility with the same or similar conditions.In such cases, we will not charge any accommodation fees thereafter, including the accommodation fees for the day we are unable to continue providing the guest room.

Handling of deposited items

Article 13

  1. When damage such as loss or breakage occurs to goods, cash or valuables entrusted to the front desk, the hotel will compensate for such damage, except in cases where this is due to force majeure. However, for items for which the guest has not specified in advance the type and value, the hotel will only compensate up to a maximum of 10 yen.
  2. If the guest's goods, cash or valuables brought into the hotel and not deposited at the front desk are lost, broken or otherwise damaged due to the hotel's intention or negligence, the hotel will compensate for such damage. However, for items for which the guest has not specified the type and value in advance, the hotel will compensate for such damage up to a maximum of 15 yen, except in cases where the hotel's intention or gross negligence is the cause.
  3. The storage period for items will be three months, after which they will be treated as having no intention of being collected in accordance with the law.

Storage of guests' baggage or belongings

Article 14

  1. If the guest's baggage arrives at the hotel prior to the guest's stay, the hotel will store it responsibly only if the hotel has given prior consent, and will return it to the guest at the front desk when the guest checks in. Responsibility will be in accordance with Article 1 of the previous article.
  2. If a guest leaves baggage or belongings behind at the hotel after checking out, the hotel will store them for 7 days, including the day of check-out, and will be held responsible in accordance with Article 2, Paragraph XNUMX of the previous article. After that, the hotel will handle the items in accordance with the law. If the owner of the items contacts us, we will follow their instructions. Any fees incurred in this case will be borne by the owner.

parking liability

Article 15

  1. When using the hotel's parking lot, regardless of whether the vehicle key is entrusted to us, the hotel is merely lending the space and is not responsible for the management of the vehicle. However, if damage is caused through intentional or negligent acts on the part of the hotel in managing the parking lot, the hotel will be liable to pay compensation.

Responsibilities of Guests

Article 16

  1. When the Hotel suffers damage through the Guest's willful misconduct or negligence, the Guest shall compensate the Hotel for such damage.

Appendix 1, Penalty Charges (Cancellation Fees)

Item Cancellation notification date Cancellation Fee
Percentage of applicable fee
cancellation charge When you contact about the cancellation the day before 80%
Same day/no-show 100%

For group use (15 or more people), a cancellation fee will be charged from 14 days prior to the date of use.

Item Cancellation notification date Cancellation Fee
Percentage of applicable fee
cancellation charge 14 days before the date of use 20%
7 days before the date of use 30%
3 days before the date of use 50%
The day before, the day, no-show 100%

* If there are any other special agreements made between the hotel and the customer at the time of reservation that do not violate laws, regulations or customs.

Notwithstanding the provisions of the preceding paragraph, this special agreement shall take precedence.

TERMS OF USE

Terms of Use

"In order to ensure that all our guests have a comfortable and safe stay,
Please observe the following rules:
If you fail to follow these rules, we will refuse to allow you to continue your stay.
In addition, if an accident occurs, you may be required to pay for the damages.
Please pay special attention.

About prohibited matters

  1. Smoking outside designated smoking areas.
  2. The use of fire, candles, etc. without permission from the hotel.
  3. Carrying in the following items:
    ①Dogs, cats, birds and other pets (excluding guide dogs and service dogs)
    ② An extremely large amount
    3) Items that are combustible or flammable
    ④ Prohibited possession and carrying of firearms, knives, and drugs
    ⑤Items that emit a foul or unpleasant odor
    ⑥ Anything that is deemed to pose a threat to the comfort and safety of other customers
  4. Gambling or other acts that disrupt public morals within the building.
  5. Intimidating behavior, or actions and behaviour that offend or cause inconvenience to other customers (yelling, fighting, making noise, talking, etc.).
  6. Moving fixtures or using the facility for purposes other than its intended use.
  7. Entering any area within the building other than the business facilities without permission.
  8. Delivery of food without permission from the hotel.
  9. Distributing, posting, selling, or soliciting advertising materials without permission from the Museum.
  10. Leaving belongings in common areas such as hallways and lobbies.
  11. Use of hotels and hotel facilities by designated gangsters and their members under the Act on Prevention of Unjust Activities by Organized Crime Group Members.
  12. Use by anti-social groups and members of anti-social groups (such as organized crime groups and extremist groups and their members).

Regarding guest room use

  1. Please check the evacuation routes at the information desk or on the panel inside your guest room door.
  2. Please refrain from staying overnight unless you are a registered guest.
  3. We will not allow minors to stay alone without the permission of their guardians.
  4. Please note that long-term accommodation does not confer any legal rights regarding housing.
  5. Please do not move or remove any equipment from the guest rooms without permission from the hotel.
  6. Please do not place any items near the windows that may spoil the appearance of the hotel.

Room key

  1. Please make sure to lock your room when you leave during your stay.
  2. When you go out, please leave your key with the front desk staff.
  3. When you collect your key at the front desk, please tell the staff your name and room number.
  4. When dining at any of our restaurants, please present your room key when signing the bill.
  5. Please be sure to return your room key to the front desk when you leave the hotel. If you do not return the key due to loss or other reasons, you will be charged the actual cost of the key.

Visitors

  1. Please meet visitors in the lobby.
  2. When someone knocks on the door, please do not open the door immediately, but check through the door. If you suspect a suspicious person, please contact the front desk at extension 9.

Payment

  1. Please settle your bill at the front desk before you leave. We may also ask you to settle your bill during your stay. In that case, please make payment. If you do not pay, you may be asked to vacate your room.
  2. Payment should be made at the front desk prior to the guest's departure in Japanese currency (cash) or a credit card approved by the hotel.
  3. When receiving payment from a person other than the guest, if payment is not made by the predetermined due date, we will bill the guest directly.
  4. We will not accept cash on delivery or cash on delivery purchases.

Valuables and items kept in storage

  1. Please use the safe in your room to store your valuables during your stay. We will not accept cash, valuables, perishable items, or items that are easily damaged or damaged before or after check-out. We also will not accept artworks, antiques, or furs.
  2. The Hotel will only return any items entrusted to it by the customer to the bearer of the exchange coupon. The Hotel shall not be liable for any damages incurred in the event that the exchange coupon is lost, regardless of the cause, such as loss or theft.
  3. Any items lost within the hotel will be kept for 7 days, after which they will be turned over to the police or disposed of. If the owner of the item contacts us, we will follow their instructions. Any fees incurred in this regard will be borne by the owner.
  4. The storage period for items will be three months, after which they will be treated as having no intention of being collected in accordance with the law.

Parking

  1. Please do not leave valuables or other items in your car while it is parked in our hotel parking lot. We will not be responsible for any loss or theft of your car while it is parked.
  2. We are not responsible for any accidents that occur in our hotel parking lots.

Handling of Personal Information

  1. The personal information provided by customers will be used appropriately for the following purposes and will be managed strictly.
    ①Storage of guest registers as stipulated in Article 5 of the Hotel Business Law and Article 4-2, Paragraph 2 of the Regulations
    ② Records for crime prevention measures under the guidance of the local police station
    ③Monitoring and managing security cameras installed at the entrance, front desk, corridors, etc., which are necessary for disaster prevention and crime prevention.
  2. Regarding ③ the security cameras mentioned above, we will use them appropriately and manage them strictly in accordance with the attached "Security Camera Management Regulations."
  3. Personal information provided by customers will not be provided or disclosed to third parties except in the following cases:
    1. When a legal request is made
    ②When requested by an investigative agency for the purpose of a criminal investigation.
    ③When it is deemed urgent and unavoidable in order to protect the life, body, or property of an individual.
    ④When there is consent from the person in question or when the information is provided to the person in question

ACCESS

Access

ACCESS

SAKURA GARDEN HOTEL

〒534-0027 4-1-23 Nakano-cho, Miyakojima-ku, Osaka City, Osaka Prefecture

6 minutes walk from the south east exit of JR Sakuranomiya Station

Click here to make a reservation by phone

06-6353-3928

RESERVED

Reservation